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Privacy Policy
PRIVACY STATEMENT
We take your privacy seriously and this Privacy Statement explains how VIVIMOKO (collectively, “we,” “us,” or “our”) collects, uses, shares, and processes your information.
Collection and Use of Personal Data
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
Promoting Safety and Security
We abide by the principles of legality, legitimacy, and transparency, use and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data.
We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.
Here is a description of the types of personal data we may collect and how we may use it:
What Personal Data We Collect
ⅰ. Data You Provide
We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, or use our online help or online chat tool.
If you make a purchase, we collect personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information, other account and authentication information, as well as billing, shipping, and contact details.
ⅱ. Data About Use of Our Services and Products
When you visit our websites, we may collect data about the type of device you use, your device’s unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services.
Where available, our services may use GPS, your IP address, and other technologies to determine a device’s approximate location to allow us to improve our products and services.
How We Use Your Personal Data
Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.
ⅰ. Providing, Improving, and Developing Our Products and Services
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits.
Such processing is based on our legitimate interest in offering you products and services and for business continuity.
If you enter a contest or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further information about how we use personal data, so we encourage you to read those rules carefully before participating.
ⅱ. Communicating With You
Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms.
If you no longer wish to receive email communications for marketing purposes, please contact us to opt out. We may also use your data to process and respond to your requests when you contact us.
Subject to your prior express consent, we may share your personal data with third-party partners who may send you marketing communications in relation to their products and services.
Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications, and to determine the effectiveness of our promotional campaigns.
NOTE: For any of the uses of your data described above that require your prior express consent, you may withdraw your consent by contacting us.
Definition of “Cookies”
Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices.
We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as “cookies.”
Use of Cookies
We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience.
Please note that the specific cookies we may use vary depending on the specific websites and services you use.
Disclosure of Personal Data
We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers.
Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising. It will not be shared with third parties for their own marketing purposes without your prior express consent.
Data Disclosure or Storage, Transfer, and Processing
ⅰ. Fulfilment of Legal Obligations
Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts may exist or have occurred and certain legal obligations may need to be fulfilled.
Treatment of personal data of EEA residents: As described below, if you reside within the European Economic Area, our processing of your personal data will be legitimized. Whenever we require your consent for the processing of your personal data, such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU), or GDPR.
ⅱ. For the Purpose of Reasonable Implementation or Application of This Article
We may share personal data with our affiliated companies.
In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, sale, or disposition of all or any portion of our business, including in connection with bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.
We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
ⅲ. Legal Compliance, Security, or Protection of Other Rights
It may be necessary, by law, legal process, litigation, or requests from public and governmental authorities within or outside your country of residence, for us to disclose personal data.
We may also disclose personal data if we determine that, for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
Children
Our products and services are intended for adults. Accordingly, we do not knowingly collect, use, or disclose data from children under 16.
If we learn that we have collected the personal data of a child under 16, or the equivalent minimum age depending on the jurisdiction, we will take steps to delete the data as soon as possible.
Please immediately contact us if you become aware that a child under 16 has provided us with personal data.
Your Rights
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date.
You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data.
You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.
To protect the privacy and security of your personal data, we may request information from you to enable us to confirm your identity and your right to access such data, as well as to search for and provide you with the personal data we maintain.
There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain.
You may contact us to exercise your rights. We will respond to your request within a reasonable timeframe and, in any event, in less than 30 days.
Third-Party Websites and Services
When a customer follows a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for that third party’s privacy policy.
Our websites, products, and services may contain links to, or provide the ability to access, third-party websites, products, and services.
We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content contained in their products and services.
This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before using their websites, products, or services.
Data Security, Integrity, and Retention
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data and to correctly use the data we collect.
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
Changes to This Privacy Statement
We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, regulatory requirements, and other developments.
Your continued use of our products and services after the effective date of the revised Privacy Statement means that you accept the revised Privacy Statement.
If you do not agree to the revised Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.
Contact Us
If you have any questions regarding this Privacy Statement or its implementation, you can reach us at:
Shipping Policy
Want to check your order status?
Please check your email and find your tracking information and order details. If you have any questions, feel free to contact us at service@vivimoko.com
Shipping Destinations
We currently ship to the following countries:
United States, Canada, Australia, Ireland, Austria, Belgium, Germany, France, Luxembourg, and United Kingdom.
Order Processing & Delivery Time
You will receive an email with your tracking details once your order has been dispatched. Please contact us if you have any questions or concerns about your order delivery.
Receipt time = Processing Time + Transportation Time.
- Processing time: 1-2 Working days
- Transportation time: 7-10 Working days
Notes:
- The package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date. Check logistics status: https://www.17track.net/en
- Depending on local postal delivery conditions, you may need to collect your package from your local post office. Thank you for your patience and understanding.
- We are not responsible for failed delivery due to customer negligence, including but not limited to incorrect delivery information provided, such as order address/contact number/recipient name. In this case, we cannot refund your order.If you find that your order information is incorrect, please contact us at service@vivimoko.com as soon as possible before shipment and provide your order number and correct information.
Return Policy
Contact Us
If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on:
Email: service@vivimoko.com